PRIVACY POLICY

La Digue Island Lodge
La Digue, Republic of Seychelles

Last updated: 1 October 2026

La Digue Island Lodge respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make a reservation, stay with us, subscribe to communications, or submit your information through advertising platforms such as Google Ads.

For the purposes of this Privacy Policy, references to “La Digue Island Lodge”, “we”, “us” or “our” refer to La Digue Island Lodge, the operator of La Digue Island Lodge and its associated accommodation facilities.

1. Information We May Collect

Depending on how you interact with us, we may collect information including:

• Your full name
• Email address
• Telephone number
• Country of residence
• Arrival and departure dates
• Number of guests travelling
• Accommodation preferences
• Meal-plan preferences
• Special requests relating to your reservation
• Booking and reservation information
• Payment and transaction information
• Communications exchanged with our team
• Information submitted through enquiry or lead forms
• Website usage and technical information such as browser type, device information and IP address
• Marketing preferences where you have provided them

Where necessary to provide a requested service, we may also collect information that you voluntarily provide regarding accessibility, dietary requirements or other special arrangements.

We ask that you provide only information that is necessary for us to assist you.

2. Google Ads and Online Lead Forms

La Digue Island Lodge may use Google Ads and other online advertising platforms to promote our accommodation and services.

When you complete a lead form associated with one of our advertisements, we may receive information that you choose to provide, such as:

• Your name
• Email address
• Telephone number
• Preferred travel dates
• Travel-party information
• Your interest in staying at La Digue Island Lodge

We use this information primarily to respond to your enquiry, provide accommodation information or quotations, and assist you with planning a stay.

Submitting an enquiry does not automatically constitute a confirmed reservation.

3. How We Use Your Personal Information

We may use personal information to:

• Respond to enquiries
• Provide quotations and availability information
• Process and manage reservations
• Communicate with guests before, during and after their stay
• Arrange requested hotel services
• Process payments and maintain transaction records
• Provide guest support
• Manage cancellations, amendments and refunds
• Improve our website, accommodation and guest services
• Measure the effectiveness of our advertising
• Prevent fraud or misuse of our services
• Comply with applicable legal, regulatory, accounting and reporting obligations

Where you have consented, we may also use your details to send you information about special offers, seasonal promotions or other news from La Digue Island Lodge.

You may withdraw your marketing consent at any time.

4. Legal Basis and Fair Processing

We process personal information only where there is an appropriate reason to do so.

Depending on the circumstances, this may include:

• Your consent
• Taking steps at your request before entering into a booking or other agreement
• Performing our contractual obligations to you
• Compliance with legal or regulatory obligations
• Legitimate business purposes, provided these do not override your rights and interests

We aim to process personal information fairly, transparently and only for purposes for which the information is reasonably required.

5. Sharing of Personal Information

We do not sell your personal information.

Where necessary, information may be shared with trusted third parties that assist us in delivering our services, including:

• Reservation and property-management systems
• Website and booking-engine providers
• Payment-processing providers
• Banks and financial institutions
• Tour operators and travel agents involved in your reservation
• Transfer or transportation providers where required
• Technology and IT service providers
• Advertising and analytics providers
• Professional advisers
• Government, regulatory or law-enforcement authorities where legally required

Third parties should only receive information reasonably necessary to provide their services or meet applicable legal requirements.

6. International Data Transfers

Some of our technology, booking, advertising or payment providers may process information outside Seychelles.

Where personal information is transferred internationally, we take reasonable steps to work with reputable service providers and to ensure appropriate safeguards are applied in accordance with applicable requirements.

7. Payment Information

Payments may be handled through banks, payment gateways, card processors or other authorised payment providers.

La Digue Island Lodge does not intentionally retain complete payment-card details where these are processed directly by an authorised third-party payment provider.

You should never send complete payment-card details through an unsecured email or messaging service unless specifically directed to an approved secure payment channel.

8. Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to:

• Enable website functionality
• Understand how visitors use our website
• Measure website performance
• Remember certain preferences
• Measure advertising effectiveness
• Present relevant advertising

We may use services provided by companies such as Google for analytics and advertising purposes.

Depending on your device and browser, you may be able to manage or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality of some parts of the website.

9. Marketing Communications

Where you have agreed to receive promotional communications, we may occasionally send information relating to:

• Hotel offers
• Seasonal promotions
• Accommodation packages
• Events
• Seychelles and La Digue travel experiences

You can request to stop receiving marketing communications at any time by using the unsubscribe option where provided or by contacting us.

You may continue to receive operational communications relating to an existing booking even if you have opted out of marketing.

10. Data Retention

We retain personal information only for as long as reasonably required for the purpose for which it was collected or as required by applicable laws, accounting requirements, contractual obligations or legitimate business needs.

Information associated with confirmed reservations may need to be retained for longer than general marketing or enquiry information.

When information is no longer reasonably required, we aim to securely delete, anonymise or otherwise appropriately dispose of it.

11. Protection of Your Information

We take reasonable administrative, organisational and technical measures to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Accidental disclosure
• Destruction

However, no website, email system or internet transmission can be guaranteed to be completely secure.

12. Your Rights

Subject to applicable law and the circumstances of your request, you may have the right to:

• Ask whether we hold personal information about you
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request information regarding how your data is being used
• Raise concerns regarding the processing of your personal information

We may need to verify your identity before acting on certain requests.

13. Children’s Information

Our website and advertising are principally intended for adults arranging accommodation or travel.

Where information about a child is required as part of a family reservation, it should normally be provided by the child's parent, guardian or another authorised adult and should be limited to information reasonably necessary to arrange the stay.

14. Third-Party Websites

Our website may contain links to third-party websites, including travel partners, booking providers and social-media platforms.

We are not responsible for the privacy practices of independent third parties. We encourage visitors to review the privacy policy of any external website they use.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, technology, legal obligations or services.

The latest version will be published on our website together with the date on which it was last updated.

16. Contact Us

For questions about this Privacy Policy or the personal information we hold about you, please contact:

La Digue Island Lodge
Anse Réunion
La Digue
Republic of Seychelles

Email: info@ladigue.sc

Telephone: +248 429 2525

Website: www.ladigueislandlodge.sc

Please include “Privacy Request” in the subject line where applicable.